Refund Policy
Clear and fair cancellation terms.
This policy explains deposits, cancellations, refunds and booking changes for Viva Events event styling services in Sydney NSW.
This policy explains deposits, cancellations, refunds and booking changes for Viva Events event styling services in Sydney NSW.
A deposit may be required to secure your event date, planning time and preparation work. Your booking is confirmed when the required payment and booking details are accepted.
If you cancel your event, refund eligibility depends on the cancellation timing, preparation work already completed and any materials already purchased.
Refund decisions are based on fairness, timing and preparation already completed.
If you cancel early before planning, purchasing or preparation begins, part of your payment may be considered for refund.
If cancellation is close to the event date, refunds are unlikely because preparation costs and booking time may already be committed.
Custom decorations, purchased materials or personalised items are not refundable once started.
Please read these details before confirming your booking or requesting a cancellation.
Date changes may be accepted depending on availability. New pricing, conditions or extra charges may apply.
If the event does not proceed, venue access is not provided, or the customer is unavailable, no refund will be issued.
Weather, venue issues, traffic delays, third-party problems or customer changes do not automatically qualify for a refund.
Partial refunds may be considered based on work completed, materials purchased, booking time reserved and costs already incurred.
Customers should confirm all details before booking to avoid cancellation issues and extra costs.
Viva Events aims to be fair and transparent in all refund and cancellation decisions.
Contact us if you need help with your booking, changes or refund request.